Enhancement Advisory new packages: redhat-support-lib-python and redhat-support-tool

Advisory: RHEA-2013:1642-1
Type: Product Enhancement Advisory
Severity: N/A
Issued on: 2013-11-20
Last updated on: 2013-11-20
Affected Products: Red Hat Enterprise Linux Desktop (v. 6)
Red Hat Enterprise Linux HPC Node (v. 6)
Red Hat Enterprise Linux Server (v. 6)
Red Hat Enterprise Linux Workstation (v. 6)

Details

New redhat-support-lib-python and redhat-support-tool packages are now available
for Red Hat Enterprise Linux 6.

The redhat-support-lib-python package provides a Python library that developers
can use to easily write software solutions that leverage Red Hat Access
subscription services.

The redhat-support-tool utility facilitates console-based access to Red Hat's
subscriber services and gives Red Hat subscribers more venues for accessing the
content and services available to them as Red Hat customers. Further, it enables
our customers to integrate and automate their helpdesk services with our
subscription services. The capabilities of this package include:

* Red Hat Access Knowledge Base article and solution viewing from the console
(formatted as man pages).
* Viewing, creating, modifying, and commenting on customer support cases from
the console.
* Attachment uploading directly to a customer support case or to
ftp://dropbox.redhat.com/ from the console.
* Full proxy support (that is, FTP and HTTP proxies).
* Easy listing and downloading of attachments in customer support cases from the
console.
* Red Hat Access Knowledge Base searching on query terms, log messages, and
other parameters, and viewing search results in a selectable list.
* Easy uploading of log files, text files, and other sources to the Red Hat
Access automatic problem determination engine for diagnosis.
* Various other support-related commands.

Detailed usage information for the tool can be found in the Red Hat Customer
Portal at https://access.redhat.com/site/articles/445443

This enhancement update adds the redhat-support-lib-python and
redhat-support-tool packages to Red Hat Enterprise Linux 6. (BZ#987159,
BZ#869395, BZ#880776, BZ#987171, BZ#987169, BZ#987163)

All users who require redhat-support-lib-python and redhat-support-tool are
advised to install these new packages.


Solution

Before applying this update, make sure all previously-released errata
relevant to your system have been applied.

This update is available via the Red Hat Network. Details on how to
use the Red Hat Network to apply this update are available at
https://access.redhat.com/site/articles/11258

Updated packages

Red Hat Enterprise Linux Desktop (v. 6)

SRPMS:
redhat-support-tool-0.9.5-8.el6.src.rpm
File outdated by:  RHBA-2017:0779
    MD5: eab1d45a4e0d184a5d312b6028cb1c78
SHA-256: 26e84f34e4551b0eea1b63bb4953cd7f8a3ebf6ba902f9dab86c2117dfe2a132
 
IA-32:
redhat-support-lib-python-0.9.5-9.el6.noarch.rpm
File outdated by:  RHBA-2017:0779
    MD5: c451c2a7fed4a170f49a6c6873010e9e
SHA-256: eee7e45835a080567742e05a80977b38985f56ec7aa7f0322802ff72f25920ff
redhat-support-tool-0.9.5-8.el6.noarch.rpm
File outdated by:  RHBA-2017:0779
    MD5: d06e001c1ade76076a6af2b3fcbf4af7
SHA-256: 76ecf76554a45eaceb1d69b1b30af8ce793a0da2ec96cd0bc38bd8d1fb4dab09
 
x86_64:
redhat-support-lib-python-0.9.5-9.el6.noarch.rpm
File outdated by:  RHBA-2017:0779
    MD5: c451c2a7fed4a170f49a6c6873010e9e
SHA-256: eee7e45835a080567742e05a80977b38985f56ec7aa7f0322802ff72f25920ff
redhat-support-tool-0.9.5-8.el6.noarch.rpm
File outdated by:  RHBA-2017:0779
    MD5: d06e001c1ade76076a6af2b3fcbf4af7
SHA-256: 76ecf76554a45eaceb1d69b1b30af8ce793a0da2ec96cd0bc38bd8d1fb4dab09
 
Red Hat Enterprise Linux HPC Node (v. 6)

SRPMS:
redhat-support-tool-0.9.5-8.el6.src.rpm
File outdated by:  RHBA-2017:0779
    MD5: eab1d45a4e0d184a5d312b6028cb1c78
SHA-256: 26e84f34e4551b0eea1b63bb4953cd7f8a3ebf6ba902f9dab86c2117dfe2a132
 
x86_64:
redhat-support-lib-python-0.9.5-9.el6.noarch.rpm
File outdated by:  RHBA-2017:0779
    MD5: c451c2a7fed4a170f49a6c6873010e9e
SHA-256: eee7e45835a080567742e05a80977b38985f56ec7aa7f0322802ff72f25920ff
redhat-support-tool-0.9.5-8.el6.noarch.rpm
File outdated by:  RHBA-2017:0779
    MD5: d06e001c1ade76076a6af2b3fcbf4af7
SHA-256: 76ecf76554a45eaceb1d69b1b30af8ce793a0da2ec96cd0bc38bd8d1fb4dab09
 
Red Hat Enterprise Linux Server (v. 6)

SRPMS:
redhat-support-tool-0.9.5-8.el6.src.rpm
File outdated by:  RHBA-2017:0779
    MD5: eab1d45a4e0d184a5d312b6028cb1c78
SHA-256: 26e84f34e4551b0eea1b63bb4953cd7f8a3ebf6ba902f9dab86c2117dfe2a132
 
IA-32:
redhat-support-lib-python-0.9.5-9.el6.noarch.rpm
File outdated by:  RHBA-2017:0779
    MD5: c451c2a7fed4a170f49a6c6873010e9e
SHA-256: eee7e45835a080567742e05a80977b38985f56ec7aa7f0322802ff72f25920ff
redhat-support-tool-0.9.5-8.el6.noarch.rpm
File outdated by:  RHBA-2017:0779
    MD5: d06e001c1ade76076a6af2b3fcbf4af7
SHA-256: 76ecf76554a45eaceb1d69b1b30af8ce793a0da2ec96cd0bc38bd8d1fb4dab09
 
PPC:
redhat-support-lib-python-0.9.5-9.el6.noarch.rpm
File outdated by:  RHBA-2017:0779
    MD5: c451c2a7fed4a170f49a6c6873010e9e
SHA-256: eee7e45835a080567742e05a80977b38985f56ec7aa7f0322802ff72f25920ff
redhat-support-tool-0.9.5-8.el6.noarch.rpm
File outdated by:  RHBA-2017:0779
    MD5: d06e001c1ade76076a6af2b3fcbf4af7
SHA-256: 76ecf76554a45eaceb1d69b1b30af8ce793a0da2ec96cd0bc38bd8d1fb4dab09
 
s390x:
redhat-support-lib-python-0.9.5-9.el6.noarch.rpm
File outdated by:  RHBA-2017:0779
    MD5: c451c2a7fed4a170f49a6c6873010e9e
SHA-256: eee7e45835a080567742e05a80977b38985f56ec7aa7f0322802ff72f25920ff
redhat-support-tool-0.9.5-8.el6.noarch.rpm
File outdated by:  RHBA-2017:0779
    MD5: d06e001c1ade76076a6af2b3fcbf4af7
SHA-256: 76ecf76554a45eaceb1d69b1b30af8ce793a0da2ec96cd0bc38bd8d1fb4dab09
 
x86_64:
redhat-support-lib-python-0.9.5-9.el6.noarch.rpm
File outdated by:  RHBA-2017:0779
    MD5: c451c2a7fed4a170f49a6c6873010e9e
SHA-256: eee7e45835a080567742e05a80977b38985f56ec7aa7f0322802ff72f25920ff
redhat-support-tool-0.9.5-8.el6.noarch.rpm
File outdated by:  RHBA-2017:0779
    MD5: d06e001c1ade76076a6af2b3fcbf4af7
SHA-256: 76ecf76554a45eaceb1d69b1b30af8ce793a0da2ec96cd0bc38bd8d1fb4dab09
 
Red Hat Enterprise Linux Workstation (v. 6)

SRPMS:
redhat-support-tool-0.9.5-8.el6.src.rpm
File outdated by:  RHBA-2017:0779
    MD5: eab1d45a4e0d184a5d312b6028cb1c78
SHA-256: 26e84f34e4551b0eea1b63bb4953cd7f8a3ebf6ba902f9dab86c2117dfe2a132
 
IA-32:
redhat-support-lib-python-0.9.5-9.el6.noarch.rpm
File outdated by:  RHBA-2017:0779
    MD5: c451c2a7fed4a170f49a6c6873010e9e
SHA-256: eee7e45835a080567742e05a80977b38985f56ec7aa7f0322802ff72f25920ff
redhat-support-tool-0.9.5-8.el6.noarch.rpm
File outdated by:  RHBA-2017:0779
    MD5: d06e001c1ade76076a6af2b3fcbf4af7
SHA-256: 76ecf76554a45eaceb1d69b1b30af8ce793a0da2ec96cd0bc38bd8d1fb4dab09
 
x86_64:
redhat-support-lib-python-0.9.5-9.el6.noarch.rpm
File outdated by:  RHBA-2017:0779
    MD5: c451c2a7fed4a170f49a6c6873010e9e
SHA-256: eee7e45835a080567742e05a80977b38985f56ec7aa7f0322802ff72f25920ff
redhat-support-tool-0.9.5-8.el6.noarch.rpm
File outdated by:  RHBA-2017:0779
    MD5: d06e001c1ade76076a6af2b3fcbf4af7
SHA-256: 76ecf76554a45eaceb1d69b1b30af8ce793a0da2ec96cd0bc38bd8d1fb4dab09
 
(The unlinked packages above are only available from the Red Hat Network)

Bugs fixed (see bugzilla for more information)

987163 - redhat-support-tool: unnecessary shells in subprocess creation
987169 - redhat-support-tool: default password
987171 - redhat-support-tool: password logging


Keywords

Customer, Hat, Portal, Red, Support, Tools


These packages are GPG signed by Red Hat for security. Our key and details on how to verify the signature are available from:
https://www.redhat.com/security/team/key/#package

The Red Hat security contact is secalert@redhat.com. More contact details at http://www.redhat.com/security/team/contact/